FAQ

FAQ

  • Medifab Hire is a new assistive technology (AT) rental service designed to bridge the gap while families await funding approvals, or where equipment is only required for a specific period. 

  • 1. Select you dates

    2. Search for the equipment you need

    3. Add it to your cart 

    4. Register or sign in 

    5. Checkout

  • Payment for Medifab Hire is processed through your existing Medifab account. Once your order is complete, our customer service team will send you a Sales Order for your requested hire term.

  • We aim to dispatch all hire orders within 1-3 business days after your order is confirmed. 

  • We thoroughly clean and sanitise all products upon return, following the manufacturer's guidelines. Each item also goes through a quality check before being dispatched to ensure it’s in top condition for you. 

  • If your hire product has any issues due to normal wear and tear, we’ll take care of it by arranging a repair or sending out a replacement. If the damage is caused by misuse or accidental damage, it’s important to let us know. For full details, please refer to the terms and conditions in your hire agreement. We're here to help! 

  • Here are some situations where hiring equipment through Medifab Hire might be helpful: 

    • When your client requires an extended trial  
    • When there’s an urgent or temporary need for equipment 
    • You have multiple clients wanting to try the same product, making it a cost-effective option to hire it for a longer period 

  • We offer a variety of paediatric assistive technology for hire, including: 

    • Strollers 
    • Standing Frames 
    • Indoor Seating 
    • Walking Aids 

    Each product package is sent with its most common configuration and frequently used accessories. If an additional accessory is needed that’s not included in the hire package, you can purchase the accessory separately. Any accessories bought remain yours at the end of the hire period and don’t need to be returned with the equipment. Alternatively, your client can use their consumables budget or self-fund purchase of the additional accessory not included in the product package. 

  • Please contact our customer service team or your account manager for the price list. 

  • Our customer service team will reach out two weeks before your hire period ends. If you need an extension, we can arrange that with approval. Otherwise, we will send you a return document to attach to your product. For more details, please refer to the terms and conditions of your hire agreement. 

    Please return the product to:  
    Medifab 
    92 Logistics St 
    Keilor Park VIC 3042 
    Australia 

  • If you experience any problems with your hired product, please reach out to our Medifab Customer Support team for assistance during the hire period: 

    • Free Phone: 1300 543 343 
    • Phone: +61 3 6427 0105